Before the Solution book cover
Ideas & Publications

Before the Solution

When Does an Issue Become a Problem?

We are often quick to react, diagnose and solve. This book directs attention one step earlier: to the moment an issue is recognised as a problem and becomes worthy of diagnosis.

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About the Book

A disciplined pause before action

Before the Solution explores the quiet but consequential space between an issue appearing and a problem being recognised. It asks readers to pause before diagnosis and improve the quality of problem definition before selecting solutions.

Ideas Explored

Inside the book

  • The distinction between issues and problems
  • Recognition before diagnosis
  • The purpose of the Pause
  • Respecting existing capability
  • Improving decisions through clearer problem definition
“Every problem was once an issue. Recognition made the difference.”
Before the Solution